Q. Is my credit card information safe with you?
A. As we use a respected third party credit card processor (RegNow), we don't have your credit card information with us. And therefore we don't store your credit card information on our system. We can assure you that 2checkout is keeping your credit card information secure .

Q. Do you offer unlimited bandwidth?
A. No, it is not possible to offer unlimited bandwidth at all. That would be lying to our customers. Like everybody else, we are required to pay for the amount of bandwidth we consume to our upstream providers. We then in turn pass this fee to our customers in order to provide enough resources to our customers. This also applies to other hosts as well, not just us.

Q. Can I host adult related sites?
A. No, we do not allow adult content.

Q. Do you allow MP3 files? Do you allow streaming of videos?
A. Yes, we have no problem as long as those MP3’s and video files are legitimate.

Q. How long does it take for my account to be activated?
A. Accounts are usually activated within a 24 hour period or after confirmation of payment.

Q. Do you offer a money back guarantee?
A. Yes, we offer a 30 day money back guarantee for cause on our hosting offer . Cause is any demonstrated failure on our part to deliver services purchased. If you can provide us with a reason that we failed to provide the services you purchased from us we will be more than happy to give you a refund.

Q. Are there any setup fees to set up a hosting account?
A. There is a one time fee for setup of $5 . This is required because of domain and hosting account creation .

Q. Are there any hidden fees?
A. No, there are no hidden fees. What you see listed on our website is the cost you will be paying.

Q. How do you handle technical support?
A. In the event that you require technical support for your hosting account, you may contact us using the following e-mail address : support (AT) dieselscripts.com .

Q. What if I exceed my bandwidth allowance?
A. Your site will be temporarily inaccessible. To avoid this you should inform us that you are willing to pay additional bandwidth fees or upgrade your current plan that will fit your website traffic.

Q. Do I have to have a domain in order to host with you?
A. No, you don't need a domain in order to host with us. You may use our subdomain for free. We require that you inform us of the domain name you prefer though, so that we can set it up along with your account. Note that this does not include domain registration.

Technical Questions

Q. Where are your servers located?
A. Our servers are located at a these superb data centers:
NAC.net - Parsippany, New Jersey, USA
ThePlanet - Dallas, Texas, USA
ThePlanet - Dallas, Texas, USA

Q. What are DieselScripts Domain Name Servers?
A. Our DNS are :

NS1.DIESELSCRIPTS.COM
NS2.DIESELSCRIPTS.COM

Q. Do you support ASP?
A. No, we do not support ASP.

Q. Do you support ColdFusion?
A. No, we do not support ColdFusion.

Q. Do you support JSP and its servelets?
A. No, we do not support JSP and its servelets.

Q. Do you allow PHP scripts?
A. Yes, we allow PHP scripts.

Q. Do you allow CGI scripts?
A. Yes, we allow CGI Scripts.

Q. Do you support FrontPage extensions?
A. Yes, we support FrontPage 5.0.2.2634 extensions.

Q. What version of perl are you running?
A. Our server runs Perl 5.8.1

Q. What version of PHP are you running?
A. Our server uses PHP 4.3.4

Q. How do I enable SSI in my HTML pages?
A. To take advantage of Server Side Includes(SSI) in your web page, make sure the web page has the extension .SHTML and not .HTML.

Q. Do you support international domains?
A. Yes, we support international domains.

Q. Do you offer Windows based hosting accounts?
A. No, we don't provide Windows based hosting. We support some of the popular Windows technologies, such as Microsoft® FrontPage ® 2000 server extensions, allowing you to publish your site using Microsoft® Frontpage® 2000 client.

Q. I have a script that is very complicated to install. Can you install it for me?
A. Yes, we can install it for you. Note though that we do not provide free support for script installation, configuration and debugging. We can provide basic script installations for a minimum of $10 / script install (may increase depending on how complicated the script is).